Crowne Plaza vs DoubleTree: Which Hotel Chain Offers the Better Stay?

When planning a hotel stay, travelers often find themselves weighing the merits of different chains to find the best fit for their needs and preferences. Two popular upscale hotel brands that frequently come up in comparisons are Crowne Plaza and DoubleTree. Both offer comfortable accommodations and amenities for business and leisure travelers, but have some key differences that may sway your decision. This in-depth look at Crowne Plaza and DoubleTree will explore how the two chains stack up in terms of locations, rooms, amenities, loyalty programs, and overall guest experience to help you determine which is the better choice for your next trip.

Brand Overview

Crowne Plaza is an upscale hotel chain that is part of the InterContinental Hotels Group (IHG). It positions itself as a brand for discerning business and leisure travelers, with a focus on providing productive spaces and quality service. Crowne Plaza has over 400 properties in more than 60 countries worldwide.

DoubleTree is one of Hilton’s upscale brands, known for its signature warm chocolate chip cookie welcome. With over 600 hotels across 47 countries, DoubleTree aims to provide a rewarding travel experience through comfortable accommodations and caring service. The brand caters to both business and leisure travelers.

Locations and Global Presence

While both chains have a sizable global footprint, DoubleTree edges out Crowne Plaza in terms of total number of properties and countries. DoubleTree’s 600+ hotels across 47 countries gives it broader coverage, particularly in North America. Crowne Plaza has a strong presence in major cities and business hubs, but with around 400 properties in 60+ countries, it may have fewer options in some destinations.

That said, Crowne Plaza tends to have prime locations in city centers and near convention centers, which can be ideal for business travelers. DoubleTree properties are often found in both urban and suburban areas, as well as resort destinations. When choosing between the two, consider the specific locations available in your destination.

Room Types and Accommodations

Both Crowne Plaza and DoubleTree offer a range of room types to suit different needs, from standard rooms to spacious suites. However, there are some distinctions in their typical offerings:

Crowne Plaza rooms tend to have a more modern, streamlined aesthetic with a focus on creating productive spaces for business travelers. Many Crowne Plaza properties feature their signature WorkLife Room design, which includes multiple areas for working, relaxing, and sleeping. These rooms often have ergonomic workstations, USB ports, and other tech-friendly amenities.

DoubleTree rooms generally have a warmer, more residential feel. While they do cater to business travelers, the overall vibe is a bit more relaxed. DoubleTree is known for its Sweet Dreams by DoubleTree bedding, which includes plush-top mattresses and high thread count linens for a comfortable night’s sleep.

Both chains offer accessible rooms and suites with additional space and amenities. DoubleTree properties sometimes feature all-suite layouts, which can be a good option for families or extended stays. Crowne Plaza may have club-level rooms that provide access to a lounge with complimentary refreshments and other perks.

When it comes to in-room amenities, both chains typically provide the essentials like flat-screen TVs, coffee makers, mini-fridges, and work desks. Wi-Fi is generally available in all rooms, though it may come with a fee at some properties.

Dining Options

Food and beverage offerings can vary significantly by individual property, but there are some general trends for each brand:

Crowne Plaza hotels usually have at least one full-service restaurant on-site, often with a focus on contemporary cuisine. Many locations also feature a bar or lounge area. The brand has been working to elevate its dining experiences in recent years, introducing concepts like its Plaza Workspace, which combines food and beverage service with flexible working areas.

DoubleTree properties also typically have on-site restaurants, ranging from casual cafes to upscale dining establishments. The brand is perhaps best known for its complimentary chocolate chip cookies offered at check-in, which have become a signature part of the DoubleTree experience.

Both chains may offer room service, though hours and menus can vary. Some locations of both brands have grab-and-go markets for quick snacks and drinks.

For travelers with dietary restrictions or preferences, it’s worth checking the specific dining options at your chosen property. Both chains generally make efforts to accommodate various dietary needs, but the extent of these offerings can differ by location.

Amenities and Facilities

When it comes to on-site amenities, both Crowne Plaza and DoubleTree offer a range of facilities to enhance the guest experience:

Fitness Centers: Most properties of both brands feature fitness centers with cardio equipment and weights. Some locations may have more extensive health club facilities.

Swimming Pools: Many hotels in both chains have swimming pools, though this can vary by location. Resort properties are more likely to have outdoor pools and hot tubs.

Business Centers: Given their focus on business travelers, both Crowne Plaza and DoubleTree typically offer business centers with computers, printers, and other office equipment.

Meeting and Event Spaces: Both chains cater to the meetings and events market, with many properties featuring extensive conference facilities and ballrooms.

Crowne Plaza has been particularly focused on creating innovative spaces for business travelers. Their Plaza Workspace concept, found in some properties, offers flexible areas for working, meeting, and socializing, along with on-demand food and beverage service.

DoubleTree properties may have more varied amenities depending on the specific hotel and its target market. Some locations feature tennis courts, golf courses, or spa facilities, particularly at resort destinations.

Both chains typically offer concierge services, though the extent of these can vary by property. Some locations may also provide shuttle services to nearby attractions or airports, but this is not standard across all hotels.

Loyalty Programs

For frequent travelers, hotel loyalty programs can be a significant factor in choosing where to stay. Both Crowne Plaza and DoubleTree are part of larger loyalty programs:

Crowne Plaza is part of the IHG One Rewards program, which covers all InterContinental Hotels Group brands. Members earn points on stays and can redeem them for free nights, upgrades, and other perks. The program has multiple tiers, with higher levels offering benefits like late check-out, room upgrades, and lounge access.

DoubleTree participates in Hilton Honors, which covers all Hilton brands. Similar to IHG One Rewards, members earn points on stays and can redeem them for various rewards. Hilton Honors also has tiered status levels with increasing benefits.

Both programs are well-regarded in the industry and offer good value for frequent travelers. The choice between them may come down to which other hotel brands you tend to stay with, as well as any credit card or airline partnerships that align with your travel habits.

It’s worth noting that both programs often run promotions that can help you earn points faster or redeem them for better value, so keeping an eye on these offers can enhance your loyalty program experience.

Service and Guest Experience

While individual experiences can vary greatly depending on the specific property and staff, there are some general trends in how Crowne Plaza and DoubleTree approach service:

Crowne Plaza emphasizes efficient, professional service with a focus on meeting the needs of business travelers. Their staff are typically trained to assist with work-related requests and to help guests make the most of their productivity-focused amenities.

DoubleTree is known for its welcoming, caring service approach, symbolized by the warm cookie offered at check-in. The brand aims to create a more homelike atmosphere, with staff trained to provide personalized attention.

Both chains generally receive positive reviews for their service, though as with any large hotel brand, experiences can be inconsistent across different properties. It’s always a good idea to read recent reviews of the specific hotel you’re considering to get a sense of the current service levels.

Price Points and Value

Pricing for both Crowne Plaza and DoubleTree can vary widely depending on the location, time of year, and specific property. In general, both brands fall into the upscale category, with prices typically higher than budget or midscale chains but lower than luxury brands.

Crowne Plaza may sometimes command slightly higher rates in business-centric locations due to its focus on corporate travelers. DoubleTree prices can be quite varied, with urban properties often being pricier than suburban locations.

Both chains frequently offer promotions and package deals that can provide good value. These might include breakfast-included rates, park-and-fly packages at airport locations, or credits for on-site dining or spa services.

For the best value, it’s worth comparing rates across multiple booking channels and considering any loyalty program benefits you might be eligible for. Both IHG One Rewards and Hilton Honors members may have access to member-exclusive rates that offer savings over standard prices.

Environmental and Social Responsibility

In recent years, both Crowne Plaza and DoubleTree have increased their focus on sustainability and corporate responsibility as part of their parent companies’ broader initiatives:

Crowne Plaza, as part of IHG, participates in the company’s Journey to Tomorrow responsible business plan. This includes commitments to reduce carbon emissions, eliminate single-use plastics, and improve water stewardship.

DoubleTree, under Hilton’s umbrella, is part of the Travel with Purpose corporate responsibility strategy. This includes goals related to reducing environmental impact, supporting local communities, and promoting diversity and inclusion.

Both brands have been implementing various sustainability measures in their properties, such as energy-efficient lighting, water conservation efforts, and recycling programs. Some locations may also participate in local community initiatives or offer opportunities for guests to reduce their environmental impact during their stay.

If corporate responsibility is a key factor in your hotel choice, it’s worth looking into the specific initiatives at the property you’re considering, as implementation can vary by location.

Technology and Innovation

Both Crowne Plaza and DoubleTree have been investing in technology to enhance the guest experience:

Crowne Plaza has been rolling out its WorkLife Room concept, which incorporates technology-friendly design elements like multiple charging stations and smart TVs that allow guests to stream their own content.

DoubleTree offers digital check-in and digital key technology at many properties, allowing guests to use their smartphones to access their rooms. The Hilton Honors app also provides features like choosing your exact room and controlling various aspects of your stay.

Both chains have been working on improving their Wi-Fi offerings, recognizing the importance of reliable, high-speed internet access for today’s travelers. However, the quality and cost of Wi-Fi can still vary by location.

As technology continues to evolve, both brands are likely to introduce new innovations to stay competitive in the market. Keeping an eye on recent announcements from each chain can give you an idea of what new features to expect in the near future.

Conclusion: Choosing Between Crowne Plaza and DoubleTree

Both Crowne Plaza and DoubleTree offer quality accommodations and services for travelers, but they do have distinct brand personalities that may appeal to different types of guests.

Crowne Plaza might be the better choice if:
– You’re primarily traveling for business and value productive spaces
– You prefer a more modern, streamlined aesthetic
– You’re an IHG One Rewards member or frequently stay at other IHG brands
– You’re looking for a hotel in a prime city center or business district location

DoubleTree could be the better option if:
– You appreciate a warmer, more residential feel in your accommodations
– You’re traveling for leisure or prefer a more relaxed atmosphere even on business trips
– You’re a Hilton Honors member or frequently stay at other Hilton brands
– You’re looking for a wider range of locations, including suburban areas and resorts

Ultimately, the best choice will depend on your specific needs, the particular properties available in your destination, and any loyalty program considerations. It’s always a good idea to compare the amenities, recent reviews, and prices of the specific hotels you’re considering to make the most informed decision.

Whether you choose Crowne Plaza or DoubleTree, both brands strive to provide a comfortable and rewarding stay for their guests. By understanding the strengths and focuses of each chain, you can select the option that best aligns with your travel preferences and needs.